You said, we did

Feedback from patients and their families is important to us as it gives us an opportunity to identify areas for improvement.

The impact of your feedback

When you contact the Trust to give feedback or make a complaint we will listen to your experience and will look for learning and action that we can take to improve things for the future.

This page will be updated on a quarterly basis with a few examples of learning that has been taken from recent complaints or feedback from patients and their families.

Get in touch

If you would like to give feedback or raise a concern, please contact our Patient Advice on Complaints team at bhnftcomplaints@nhs.net, by leaving a message at 01226 432571, or using our contact form.

You said
We could improve our teams’ knowledge relating to jaundice in newborn babies

We did
An educational bulletin for community midwives was created regarding jaundice protocol, and additional education on jaundice and NICE guidelines was added to the junior doctor induction training

Quarter 3 (October 2023 – December 2023)

You said
Critical medications were not always given to inpatients in a timely fashion

We did
A clinical education session was completed for ward staff regarding critical medications administration and how to ensure this is timely and appropriate

Quarter 3 (October 2023 – December 2023)

You said
We could learn more about topical steroid withdrawal as a newly recognised condition

We did
Presented a case study at the North Trent Dermatology Group meeting for discussion with specialists, and then fed this back to our wider Dermatology team for education

Quarter 3 (October 2023 – December 2023)