Our Emergency Department is very busy right now and some people are experiencing long waits. If you do not require emergency care, please use an alternative such as 111 online.
A toolkit developed by NHS England to look at healthcare services from the perspective of those who use them. It is based on the idea that you can tell what kind of care you will receive from taking 15 steps onto a unit.
What is the purpose of 15 steps?
To identify any improvements that could be made based on service user first impressions.
What is involved?
We would ask you to join us for a walk around the maternity unit with a questionnaire about your first impressions. After the walk of the unit, we will discuss our thoughts and suggestions. We will then produce a report for the maternity and neonatal leads with recommendations based on your suggestions.