Our Emergency Department is very busy right now and some people are experiencing long waits. If you do not require emergency care, please use an alternative such as 111 online.
Send a message to a loved one
You can send a message to your loved one via email. All you need to do is send your personal email message to bhnftpatientexperience@nhs.net together with the name of your loved one and the ward they are on (please do not worry if you do not know this, we will find your loved one for you).
Your personal message will be printed and placed inside one of our specially designed message cards and hand delivered to your loved one. If you would rather call us with your message, you can do this too. We will hand-write your personal message into one of our message cards and hand deliver to your loved one.
Please ring us and leave your message on 01226 436302. Any messages received over the weekend will be written and hand-delivered first thing on Monday morning.
Arrange a video call
We have the facilities to set this up for you. Your details will be provided to ward staff so they can arrange a call between you and your loved one. To arrange this service please contact the Patient Experience team on 01226 436302 or via email bhnftpatientexperience@nhs.net. This service is available Monday to Friday.
